SD communication skill

genre, What-how-why

• good supplement

• Consensus & dissent: expert, agreement, diversity

• stasis

  1. fact: who,what,when,where,how much
  2. definition
     • What kind of thing is this?
     • How should we use this term?
  3. causation
     • How did this happen?
     • Why did this occur?
     • What will the effects be?
  4. value
     • Why should we care?
     • How much does this matter?
     • How good or bad is it?
  5. outcome
     • What should we do?
     • Which option or process should we choose?

• Group work

  • Organizations tend to work at three levels
  • shared values
    • common purpose
    • establish and protect credibility
  • Shared tasks:
    • explain the day to day group actions
    • shaped by value and habits
    • Plan
  • shared habits
    • shared method of completing tasks
    • learned from experience
    • group rules